Satisfying their customers is the main focus of Cheddar’s, which is a chain of casual dining restaurants specializing in American cuisine. For this reason, Cheddar’s do not advertise in any way shape or form, instead they rely on customer word of mouth. The chain was founded in Arlington, Texas and there are currently 80 Cheddar’s open operating in the South and Midwest.
The manager for Cheddar’s focuses in taking care of their customers. The manager always attends to the customer’s needs and doesn’t have to wait for matters to escalate before an attempt is made to resolve the concern. The manager resolves the issue being emphatic to the customer and balancing customer needs to company policies.
The manager also implements the policy of Cheddar’s strictly as each employee needs to uphold the standards set by the company. The manager provides constant feedback and allows the employee to participate in meetings to obtain the necessary information in order to improve the service provided to the customers.
Manager
- Salary: Salary for managers is from $38,000 to $45,000. Experience is very important as this can determine the salary the employee can get.
- Bonuses: Incentive is not given to employees in this position which includes cash bonus.
- Profit Sharing: No additional incentive is provided to employees including the ability to share profits.
- Stock Options: Stock options are not provided to employees holding this position.