History of Michaels Crafts

Michaels, the largest arts and crafts store located in the World operates in 49 states in the United States.  With over 12,000+ people being employed by this company, they strive to offer the best in terms of classes, products and more.  Their headquarters are located in Irving, Texas.

With over 40,000+ products, their average store is over 18,000 square feet.  Every store each year does close to 4 million in sales annually.  Founded in 1984, Michaels today competes with companies such as Hobby Lobby, Ben Frankin, as well as Jo-Ann.

Michaels Stores, Inc. is the biggest specialty retailer of arts, crafts, and home decor in North America. The company manages numerous different retail and wholesale businesses, led by its mainstay Michaels chain, which includes more than 850 stores in the United States and Canada. Michaels also manages Aaron Brothers, a 165 store chain that proffers custom framing services and an assortment of ready-made frames.

Michaels’ wholesale business is operated throughout Star Decorators’ Wholesale Warehouse, which is a business to business provider of floral and decorating supplies. Additionally, Michaels manages ReCollections, a chain of nine stores that brings supplies for scrapbooks. A smaller edition of the mainstay Michaels concept is operated as Village Crafts by Michaels, a format designed for communities with populations ranging between 70,000 and 90,000. The company also owns Artistree, a producer of frames with three locations in California, Texas, and North Carolina. Artistree solely serves the Michaels and Aaron Brothers chains.


Hours of Operation:  Mon-Sat: 9:00am-9:00pm; Sun: 10:00am-7:00pm

Minimum Age to Work Here:  18 years old

Positions Available:  Hourly Store Associate, Department Supervisor, Assistant Manager, Store Manager, Call Center Agent, Category Administrative Assistant, Demand Planner, Financial Planner Analyst, Loss Prevention Investigator, Packaging Manager, Vendor Relationships and Service Management Manager, Marketing Specialist, Project Manager, Accountant, TEMP, Coach/Supervisor, Distribution Supervisor, Material Handler, HR Coordinator, Part-Time Floral Designer

Background Check Required?  Yes

Negotiation:  Set hourly rate.  There is no room for negotiation.


Job Description / Average Wage

Cashier: You’re going to be in charge of running the register up front.  You will assist customers with their purchase, process returns, as well as make sure that they have all of their questions answered.  You will also be responsible for help organizing, as well as maintaining the front of the store.  The average wage is $6 to $10 a hour.

Sales Associate: You will work the floor, stocking shelves, organizing aisles, as well as helping customers with questions, and concerns they may have.  You will help with the back room, as well as pricing items throughout the store.  The average wage for this position is $7 to $10 a hour.

Front End Supervisor: You will be in charge of managing the front end of the store.  You will assign tasks, override transactions for customers, as well as making sure that the customer is happy.  Your average pay will be anywhere from $7 to $13 a hour.

Assistant Manager: The Assistant Manager is in charge for the overall management of the store under direction of the Store Manager. The Assistant Store Manager implements company policies, procedures and programs required to administer a Michaels store and sustain sales and revenue.  Successful candidate will receive an annual wage of $28,000 – $64,000.

 

Campaign Analyst: The Campaign Analyst translates marketing requests into actual output files that will touch customers or prospects. The position will construct, execute and schedule both simple and difficult campaigns, including all facets of flowchart creation. This constructs and sustains standard program reports, distributes suitably and gives ongoing support to marketing groups.  The average wage is from $48,000 to $52,000 a year.

 

Demand Planner: The position is accountable for developing and executing demand plans that will allow the company to meet/surpass its sales, gross margin, and inventory goals. The demand planner constructs and sustains forecast models for their product, incorporate business intelligence and work together with other members of the organization comprising category management, inventory management, and marketing, space planning, vendor community as well as distribution centers.  The average salary is $49,000 to $55,000 a year.

Distribution Supervisor: This synchronizes with manager and other departments to guarantee distribution center’s objectives are attained in both budget and production. This also gives training and guidance that encourages the steady expansion and development of capable, contributing associates. This identifies and punctually resolves safety, production and communications problems which prevent the department from meeting deadlines as well as schedules.  The average pay is from $43,000 to $52,000 a year.

Other positions: Store manager, certified framer, department manager, assistant manager, lead sales

Benefits

  • You will get 25% off on merchandise
  • 401(K)
  • Insurance package (medical, dental, vision)
  • Disability – both short, as well as long term
  • Paid off time for personal, sick time, as well as vacations

Atmosphere and Perks

Michaels sees to it that employees will be able to have the balance between work and family. Michaels offers a wide range of employment perks as well the the opportunities for a fun and energetic work environment, flexible schedules, paid training programs, and career growth potential on top of the competitive wages, including attractive base pay and generous salary options. Michaels also offers eligible employees with additional job benefits like insurance coverage, and future planning benefits, such as 401(k) retirement plans.

Interview Questions

What made you apply for a position here?

What are your experiences in the field of sales?

How do you deal with difficult customers?

Describe yourself in a few words

How will you handle customer complaints?

Can you stay calm in a heated environment?

What will you do when there are customer complaints?

What should you do if the customer ask for discount?

How long do you think you will be working in this company?

What is your schedule availability?

Interview Tips

Michaels interview process generally takes place after a couple of weeks from the time you have submitted the application and other required application documents. Prior to the one on one interview schedule, the potential applicant will receive a questionnaire to gauge the person’s personality and if it suitable for the company, the next interview process follows. Typical interview questions  aimed to determine the applicant’s previous retail experience, other work history, jobs skills, availability, and how applicants will be able to handle or deal with customers and co-workers. Be well dressed during the interview and make sure you will answer all questions with honesty and sincerity.

How to apply

You can request a paper application at your local store, or if you want, you can also apply online.  You can start the process here, where you can find open positions and more.